Returns & Refunds

Returns address to be used upon receipt of authorisation:

Ecomm Returns
SBH UK & Ireland
Blackamoor Road
Walker Park
Guide
Blackburn
Lancs
BB1 2LG


Christmas Gift Returns Policy

The date for returning unwanted Christmas gifts purchased between 1st October and 17th December will be extended to 14th January 2016. All items purchased after 17th December will be subject to our usual 28 day policy.

The usual terms and conditions, including exclusions, as set out in our Returns & Refunds Policy will continue to apply.

1. YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER

This clause 1 only applies if you are a consumer.

1.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) and Consumer Rights Directive during the period set out below in clause 1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund.

1.2 However, this cancellation right does not apply in the case of:
(a) any made-to-measure, custom-made or special order products (including furniture and equipment);
(b) any product which has a security seal which you have opened or unsealed;
(c) any product which, for hygiene purposes, cannot be returned which includes:
- cosmetics;
- hairbrushes and combs;
- hair extensions and hair pieces;
- body jewellery, earrings or piercing tools;
- foot spas;
- scissors and blades;
- manicure/pedicure tools

1.3 Your legal right to cancel a Contract starts from the date the Products are dispatched to you, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

1.4 In addition to your legal right to cancel as set out in clause 1.3, you may be able return any unwanted Products within 28 days of when the Contract is formed between us.

1.5 To cancel a Contract or return a Product, please contact our Returns Department by calling 0330 123 1908 or e-mail us at customerservices@beautyexpress.co.uk . You may wish to keep a copy of your cancellation notification for your own records.

1.6 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, please see clause 1.8.

1.7 If you have returned the Products to us under this clause 1 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

1.8 We refund you on the credit card or debit card used by you to pay.

1.19 If the Products were delivered to you:
(a) you must return the Products to us at your own risk as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 1.8), you will be responsible for the cost of returning the Products to us;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

1.10 If you fail to return the Products to us in their original condition, including outer packaging, unused and in perfect saleable condition, you will not receive a refund. If you are unable to return the Product to us we may arrange collection and the cost of the collection will be deducted from your refund.

1.11 Details of your legal right to cancel and an explanation of how to exercise it are provided on your delivery note.

1.12 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 Important: once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore please check that all of the information you have supplied us with is correct and that you are happy with your order before you submit it and proceed to payment.

2. CANCELLATION AND REFUNDS RIGHTS IF YOU ARE A TRADE CUSTOMER

This clause 2 only applies if you are a trade customer.

2.1 If you are a trade customer and you are not pleased with your purchase for any reason we may agree to its return subject to the following conditions:-

(a) You will inform us of your intention to return the Product and reason by contacting the Returns Department by calling 0330 123 1908 or e-mail us at customerservices@beautyexpress.co.uk when you will be given a returns authorisation number.
(b) The Products must be returned to us with 28 days of delivery to you.
(c) The Products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition;
(d) The restrictions set out in clause 1.2 above equally apply to you.
(e) You should return the Product at your own cost to the address set out below. You are responsible for ensuring that the Product arrives safely to us so we strongly recommend that you return the Product to us by recorded post. We will not be responsible for any loss or damage to Products whilst being returned to us. We can arrange collection, however, we will deduct our costs from any refund due.

Ecomm Returns
SBH UK & Ireland
Blackamoor Road
Walker Park
Guide
Blackburn
Lancs
BB1 2LG


(f) Delivery charges paid by you will not be refunded.
(g) Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.

2.2 Where you have returned Products to us under this clause 2 because they are faulty, we will refund the price of the defective Product, any applicable delivery charges paid by you and your reasonable costs in returning the Product to us.

 Important: once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore please check that all of the information you have supplied us with is correct and that you are happy with your order before you submit it and proceed to payment.